Refund

Refund Policy

Lastest updated: 2023-09-08

Thank you for choosing Synorex. We value your business and strive to provide the best possible service to our customers.

Refund Eligibility:

  1. No Refunds for Subscriptions: As Synorex offers a free trial period, we do not provide refunds for subscription fees once they have been charged.
  2. Service Interruptions: If there is a service interruption or downtime that prevents you from using Synorex as intended, you can contact us to request a special offer for the affected period.
  3. Non-Delivery of Goods: If you have purchased any additional services or products from Synorex and they are not delivered to you, you are eligible for a refund for the undelivered goods.
  4. Service not as Expected: If a customer is dissatisfied with the quality of the service provided or believes that it did not meet their expectations, they have the right to express their concerns. We encourage open communication with our customers to address any service-related issues promptly.

Refund Process:

  1. Contact Support: To request a refund, please contact our customer support team at billing@synorexcloud.com with your request and relevant details.
  2. Provide Details: When requesting a refund, please provide us with details about your purchase, including the transaction ID and any supporting information.
  3. Evaluation: We will evaluate your refund request based on the eligibility criteria mentioned above.
  4. Refund Issuance: If your refund request is approved, we will process the refund to the original payment method used for the purchase.

Exclusions: Please note that the following situations are excluded from our refund policy:

  • Refunds for subscription fees after the free trial period has ended.
  • Any issues caused by third-party services, software, or hardware that affect the functionality of Synorex.
  • Refund requests made outside of the eligible refund criteria.

Contact Us: If you believe you are eligible for a refund, please contact our support team at hi@synorexcloud.com. We will work with you to address your concerns and evaluate your refund request.

Policy Changes: Synorex reserves the right to modify or amend this refund policy at any time. Any changes to this policy will be posted on our website.

Please ensure that you carefully read and understand our refund policy before making any purchases. If you have any questions or concerns about our refund policy, please contact us.