Terms of Service
Lastest updated: 2023-09-08
Welcome to Synorex (referred to as “we” or “Synorex”)! Please carefully read the following Terms of Service (referred to as the “Terms”) before using our services. By using our services, you agree to abide by the following Terms and acknowledge that you have read and understood them in detail.
Service Description
Synorex provides a range of software development and website design services, including but not limited to the development and maintenance of products such as Synorex Education, Synorex Invoice, and Synorex Rental, as well as mobile application development, system development, and website design services.
Service Fees
- Product fees will show on each product webpage, user can choose own plan and subscribe online with Stripe.
- Service fees will be determined based on the nature and scope of the project and will be negotiated with the customer before the project commences. Customers are required to make a prepayment before the project begins, with the remaining fees payable according to the progress agreed upon in the contract. The charging standards for our services are as follows (all fees will charging by the working hours):
- Consultation fee
- System & Database Structure fee
- Wireframe design fee
- UI/UX design fee
- Development fee
- Training fee
- Migration fee
- On-site service fee
- Hosting & Domain fee
- Third party license fee
- Third party submission fee
- Third party integration fee
- Source code license fee
Intellectual Property
All software, designs, and code developed are the intellectual property of Synorex. All customers are granted permission to use our services. If customers wish to purchase the source code of our systems, they will be required to pay a source code copyright fee and source code transfer support fee.
Confidentiality
We will strictly maintain the confidentiality of any proprietary information provided by the customer and will not share or disclose it to third parties. We store user data separately in Malaysia AIMS Data Center, Amazon Web Service, Google, and DigitalOcean.
Project Delivery
We will deliver deliverables as per the agreements outlined in the project contract. Any additional requests not explicitly stated in the contract will incur additional charges.
Termination
Customers may terminate a project at any time but must provide 30 days’ notice to the other party and follow the termination procedures outlined in the contract. Failure to provide advance notice will result in the continued billing of the final subscription fee.
Disclaimer
Synorex will make every effort to provide high-quality services, but we are not responsible for service interruptions or data loss caused by force majeure, technical failures, or other factors beyond our control.
Governing Law
These Terms are governed by the laws of Malaysia and shall be interpreted and enforced accordingly.
Dispute Resolution
Any disputes arising from these Terms shall first be resolved through amicable negotiations. If negotiations fail, they shall be submitted to the appropriate Malaysian court for resolution.
Notification of Changes
Synorex reserves the right to change these Terms at any time. We will notify customers of such changes through website announcements or email notifications.
By using our services, you indicate that you have read, understood, and agreed to abide by the above Terms. If you do not agree to these Terms, please do not use our services.
If you have any questions or require further clarification regarding our Terms of Service, please feel free to contact us.